Terms of Service

OPERATING STATEMENT

Metro Rentals is an online facilitator for Ashi Hire Pty Ltd (ABN: 87 906 978 805). All equipment rentals and fulfilment are provided by Ashi Hire Pty Ltd. Metro Rentals is a digital booking platform that facilitates transactions between retail hire customers and Ashi Hire Pty Ltd. Metro Rentals charges no additional fees on top of the prices listed on this platform. All agreements, obligations, and liabilities entered into through this platform are between the customer and Ashi Hire Pty Ltd directly. Metro Rentals acts solely as the online intermediary and is not a party to any hire agreement.

These Terms of Service govern your use of the Metro Rentals website and booking platform at metrorentals.com.au. Metro Rentals is operated as an online facilitator for Ashi Hire Pty Ltd (ABN: 87 906 978 805). By proceeding with a hire booking through this platform, you agree to be bound by these terms. All hire agreements and obligations are between you and Ashi Hire Pty Ltd directly.

1. Hire Period and Minimum Hire

All hire periods are calculated from the date of delivery to the date of collection. The minimum hire period is one (1) day unless otherwise agreed in writing. Hire continues to accrue on a daily basis until the equipment is collected by Ashi Hire Pty Ltd or their nominated transport partners. The customer is responsible for ensuring equipment is ready for collection at the agreed time. Late availability for collection may result in additional hire charges.

2. Payment Terms and Cancellation

Full payment is required prior to delivery unless the customer holds an approved Trade Account. Trade Account customers are invoiced on net 30-day terms from the invoice date. Invoices unpaid after 30 days may incur a late payment fee of 2% per month on the outstanding balance. All payments are collected by Metro Rentals on behalf of Ashi Hire Pty Ltd. Metro Rentals charges no fees of its own on top of the hire price.

Cancellations made more than 48 hours before the scheduled delivery date are fully refunded. Cancellations within 48 hours of the delivery date are subject to a cancellation fee equal to one day's hire rate. No refunds are issued for cancellations on or after the delivery date.

3. Damage and Liability

The customer accepts full responsibility for any loss, theft, or damage to the hired equipment during the hire period, from the time of delivery until the time of collection by Ashi Hire Pty Ltd or their transport partners. Customers are required to ensure equipment is stored securely when not in use.

A damage waiver fee is included in the hire quote. This waiver covers accidental damage up to the declared value of the machine, subject to a standard excess. The damage waiver does not cover: theft without evidence of forced entry, wilful damage or misuse, damage caused by use contrary to the manufacturer's guidelines, or damage caused by operating the equipment on unsuitable ground conditions.

Neither Metro Rentals nor Ashi Hire Pty Ltd shall be liable for any indirect, consequential, or economic loss arising from equipment downtime, including project delays.

4. Delivery and Collection

Delivery and collection fees are stated in the hire quote. All physical delivery and collection is carried out by Ashi Hire Pty Ltd or their nominated transport partners. Delivery is made to a kerbside or agreed location. The customer must ensure clear and safe access is available at the delivery address. Ashi Hire Pty Ltd reserves the right to decline delivery if access is deemed unsafe.

The customer must ensure a responsible person is present to receive the equipment unless prior written arrangements have been made. If no one is available at the agreed time, a redelivery fee may apply.

5. Equipment Use Requirements

All equipment must be used in accordance with the manufacturer's operating guidelines and applicable Australian Standards. The customer must ensure all operators hold relevant licences or competencies required to operate the equipment under Victorian WorkSafe requirements and the Occupational Health and Safety Act 2004 (Vic).

The customer must not: sublet or loan the equipment to any third party; modify the equipment in any way; use the equipment outside the state of Victoria without prior written consent; or operate the equipment in conditions for which it is not designed, including in excess of its rated safe working load.

6. Late Return Fees

Equipment must be made available for collection on the agreed collection date. If the equipment is not available and collection cannot be completed, hire charges will continue to accrue at the daily hire rate until collection is completed. Ashi Hire Pty Ltd will make reasonable attempts to arrange a revised collection time.

7. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond that party's reasonable control, including but not limited to: acts of God, flood, fire, storm, pandemic, government action, civil unrest, or industrial action. In such circumstances, Metro Rentals will use reasonable endeavours to notify the customer promptly and arrange alternative arrangements where possible.

8. Dispute Resolution

In the event of a dispute arising from or related to this agreement, the parties agree to first attempt resolution in good faith through direct negotiation. If the dispute cannot be resolved within 14 days, either party may refer the matter to the Australian Disputes Centre for mediation. If mediation fails, the dispute shall be resolved by the courts of Victoria, Australia. All disputes are between the customer and Ashi Hire Pty Ltd as the contracting parties.

9. Governing Law and Jurisdiction

This agreement is governed by the laws of Victoria, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Victoria and courts of appeal from them for determining any dispute concerning this agreement.

10. Contact and Enquiries

For questions about these terms, general enquiries, or to submit a formal request or complaint, please contact us through the following:

Email: hello@metrorentals.com.au

Online: https://metrorentals.com.au/contact

Phone: 1300 787 998

Direct: 0425 230 282

Metro Rentals is an online facilitator for Ashi Hire Pty Ltd (ABN: 87 906 978 805). All equipment rentals and fulfilment are provided by Ashi Hire Pty Ltd. This agreement is governed by the laws of Victoria, Australia.